Last Updated: May 8, 2026
We’re here to help. If you have any questions about your order, our products, shipping, returns, or anything else, please reach out using the methods below.
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (Pacific Time)
We are closed on Saturdays, Sundays, and major US public holidays. Emails and voicemails received outside of business hours will be answered on the next business day.
Email (Recommended for fastest response)
info@sanriioshop.com
Please include your order number (if available) and a brief description of your issue. We typically reply within 1–2 business days.
Phone
+1(724)-614-8063
For urgent matters, please call us during our posted business hours. If you reach our voicemail, leave your name, email, phone, number, order number (if any), and a short message. We will return your call within one business day.
Business & Return Address (Not a retail store)
Returns Department
1001 South Truro Avenue
Inglewood, CA 90301
United States
Please note: This is our business and returns processing address. We do not have a physical retail store open to the public at this location. All returns must follow the procedure described in our Return & Refund Policy.
Order Status & Tracking
You can check your order status and tracking information by logging into your account on our website. A shipping confirmation email with tracking number is also sent once your order has been dispatched.
Frequently Asked Questions
Before contacting us, you may find an answer in our:
– Shipping Policy
– Return & Refund Policy
– Payment Policy
Contact Form
Using the contact form is the quickest way to get a written record of your inquiry. We recommend using email or the contact form for order-related questions.
We look forward to assisting you.