Last updated: July 25, 2026
We offer free 30-day returns on all orders. If you are not completely satisfied, you may send the item back to us within 30 calendar days of the delivery date for a full refund of the item price—no restocking fees, no hidden deductions, and no charges for the return shipping label.
Eligibility by Return Reason
We treat returns differently depending on whether the reason is a change of mind (remorse) or a product issue (defect). The table below explains what applies in each case.
| Scenario | Condition requirement | Who provides the return label | Return shipping cost | Refund |
|---|---|---|---|---|
| Remorse (changed mind) | Item must be unused, unwashed, and in its original packaging with all tags attached | We provide a prepaid label | Free | Full refund of the item price |
| Defective, damaged, or incorrect item | Item shows a manufacturing flaw, arrived damaged, or differs from what you ordered | We provide a prepaid label | Free | Full refund or replacement at your choice |
We do not charge any restocking or handling fees, regardless of the return reason.
How to Start a Return
- Email us at info@sanriioosale.it.com with your order number and the name of the item you wish to return. If the item is defective or damaged, please attach a few clear photos that show the issue.
- Our support team will reply with a prepaid return shipping label and simple instructions on how to pack and send the item back.
- Drop the package off at the appropriate carrier location within 7 calendar days of receiving the label.
All returns are completed by mail using the label we provide. There is no in-person drop-off option.
Refund Timeline
Once your return package is received at our facility (2716 Angling Road, Kalamazoo, MI 49008), we inspect the item within 1 to 2 business days. Upon approval, the refund is initiated. The funds are sent back to the original payment method. Depending on your bank or payment provider, it may take an additional 7 to 10 business days for the refund to appear on your statement. You will receive an email confirmation as soon as we have processed the refund on our end.
Non-returnable Situations
We reserve the right to decline a refund if an item is returned used, washed, stained, missing parts, or without its original packaging for a remorse return. In that case, we will contact you and make the item available for reshipment at your expense if you wish to have it returned to you.
Exchanges
If you would prefer a different item instead of a refund, please mention that in your email. We will issue a store credit for your original item and help you place a new order for the replacement. This keeps the process clean and ensures you get exactly what you want without unnecessary back-and-forth shipping.